Each year, the LSA undertakes a survey of participant satisfaction with the LSA and the services funded under the Lifetime Support Scheme (LSS). In 2022, the LSA engaged the University of South Australia to collect participant feedback. The survey results are summarised below.

Key findings

• 92% of survey respondents were either ‘very satisfied’ or ‘satisfied’ with overall LSS services. This was an improvement from 83% in 2021.
• At least 84% of respondents reported satisfaction regarding their Service Planner compared to 82% in 2021.
• 90 eligible LSS participants responded to the survey compared to 75 respondents in 2021.

Core learnings

• Most respondents reported that the LSS has assisted them to ‘get their life back on track’.
• There has been a considerable improvement in overall satisfaction with the LSS when compared to the 2021 evaluation (+11%).
• The Service Planners continue to play a valuable role in supporting participants to understand and access the LSS.
• LSS treatment, care and support services are largely underpinned by a flexible and person-centred team approach.
• LSS participants have continued to report a high level of satisfaction with allied health and ancillary services, ‘My Plan’, and Service Planners.
• Whilst LSS Participants continue to report a high level of satisfaction with the LSS, there is an opportunity to act on a small number of unresolved issues relating to:
  • timely communication regarding services
  • further considering individual’s circumstances in decision making
  • improving access to services in remote and regional areas.
• The role of Service Planners could be optimised further through targeted professional development for the Service Planners.

Thank you to the participants and/or their decision makers who responded to the survey. By generously giving their time and providing feedback regarding their experiences with the Scheme, we can continue to improve.

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