The Lifetime Support Authority (LSA) is committed to providing a high quality service. However, if you disagree with a decision regarding your treatment, care and support you may wish to have the decision reassessed or dispute it.
When you raise an issue with us, we’ll address it as quickly as possible. In the event it takes longer to review and respond to your concerns, we’ll be sure to keep you updated regularly.
Click on the below button to request a reassessment or dispute a decision made regarding your treatment, care and support:
Email Us: firstname.lastname@example.org
Call us (Toll Free): 1300 880 849
For further information visit our Contact Us page.
If you disagree with a decision your Service Planner has made regarding your treatment, care and support please speak with your Service Planner in the first instance. Our Service Planners take a person-centred approach to ensure you have control to make decisions that best benefit your life.
If there are circumstances where you are not comfortable raising an issue regarding your treatment, care and support with your Service Planner, you may wish to have the decision reassessed.
If you are not satisfied by the outcome of the reassessment process or wish to have an independent review, you can apply for a review by the Expert Review Panel (ERP).
The Expert Review Panel (ERP) is comprised of medical experts who will review the treatment, care and support decisions.
Further information is outlined in the Guidelines as to the procedures of expert review panels and Resolving Disputes about Treatment, Care and Support Needs Information Sheets.
If you disagree with a decision about your eligibility for participation in the Lifetime Support Scheme (LSS) you are entitled to lodge a dispute. Eligibility disputes may be lodged by yourself, a family member or someone else acting on your behalf.
An eligibility dispute application must be lodged within six months of you receiving our decision. This must be submitted in writing to us through a letter, email or the participant portal.
Your eligibility dispute letter or email should include:
- name, address and contact details
- a clear statement that you disagree with our decision
- detailed reasons why you disagree with our decision
- any other information or reports that are relevant to your dispute.
Further information is outlined in the Resolving Disputes about Eligibility Information Sheet.
We are committed to providing a high quality service.
This includes being open to receiving complaints. You can make a complaint if you are not satisfied with our organisation or service. You can find more information on how to make a complaint here.
There may be times when you may wish to have support from an independent advocate who can ensure your views are heard, respected and acted on.
Our Service Planners ensure that the LSS participants receive the most appropriate treatment, care and support but you can also seek advice from an independent advocate to support and protect your interests.
Further information is outlined in the Advocacy Information Sheet.