What happens after you apply?
We will assess your eligibility after considering:
- your application
- relevant motor vehicle accident information
- relevant medical assessment information.
The LSS Rules set out the eligibility criteria that we use in our assessment process. During the assessment process we will:
- communicate with you during the eligibility assessment process, to keep you updated
- assist you with collecting any additional documentation we require, where reasonable and practical.
Once we have completed the eligibility assessment, we will advise you of our decision in writing.
If you disagree with a decision about your eligibility, you are eligible to lodge a dispute with us.
Further information is outlined in the Reassessment and Disputes section and the Resolving Disputes about Eligibility Information Sheet.