The Lifetime Support Authority (LSA) is committed to providing a high quality service. Your feedback plays an important role in helping us to monitor, evaluate and improve our service. If you would like to send a complaint, compliment or suggestion, our details are below.
We know things don’t always go the way they should. When you raise an issue with us, we’ll address it as quickly as possible. In the event it takes longer to review and respond to your concerns, we’ll be sure to keep you updated regularly. Alternatively, you can choose to contact the Ombudsman SA at Ombudsman SA any time to obtain advice or report your complaint.
Click on the below button if you would like to send feedback or a complaint:
Email Us: LSAFeedback@sa.gov.au
Call us (Toll Free): 1300 880 849
For further information visit our Contact Us page.
Yes. You may seek assistance from an advocate to help you with your complaint.
Further information is outlined in the Advocates Information Sheet.
A member of the LSA Quality and Safety team will be in contact with you in relation to your complaint.
If you feel your complaint was not adequately or fairly dealt with, you may ask for a review or you can contact the Ombudsman SA.
If you disagree with our assessment of your treatment, care and support needs you are entitled to request a review. As a part of our process for managing disputes, we have an expert review panel comprised of medical experts who can review decisions if you request. You can read more about this process here.
The LSA is committed to managing and responding to all feedback, complaints and incidents involving Lifetime Support Scheme (LSS) participants quickly and effectively. Service providers can obtain information regarding the LSA’s expectations in managing feedback, complaints and incidents in here.
Incidents must be reported to the LSA within one day of the incident occurring. These can be reported by service providers using the LSS Participant Incident Reporting Form.